| I've been on the Cozmo for more than 2 years now. Their customer service used to be merely OK (it was hard to get someone on the phone at the begining). But an experience I had about 2 months ago made me think even more highly of their commitments. It was about 2am on a Saturday night, I had just gotten home from a night out with my buddies, I ate a snack, bolused, and my pump shut off, and rebooted (scary). I called up Deltec, got the answering service, then they called me back in about 10 minutes. They told me they'd have a new pump COURIERED to me by Noon, that morning (on a Sunday, no less). So Sunday at 9am I get a call from DHL Courrier service asking if I'm home to take delievery -- the package is about to get off the plane. Around 11am, the DHL guy came and dropped off a new pump.
This must have cost a fortune to ship me a new pump in less than 12 hours. THAT was customer service. | 
