Quote:
Originally Posted by JasonJayhawk  Trifona,
You are correct about the Spirit's pre-programmed death.
I was looking at the Spirit, and discovered in the manual that it STOPS working once the timer goes off. It cannot be reset by the end-user. This means you are buying the "licensed rights" to use the pump for four years. I hope people discover this now, or else we'll hear complaints about it in four years from unknowing victims. This may end up alienating the Accu-chek/Disetronic company (I like how they slapped the Accu-chek name on it, as it sounds better than Disetronic after the recall issue).
I don't know if you could fool the device by changing the date back a year, or if it's based on its "total in-use time" clock, which could not be altered. |
Jason,
What doesn't make sense is that on the top of page 159 of the Spirit Reference manual, it states:
"Contact Pump Support @ 1-800-688-4578 to discuss your options for further use of the Accu-Chek Spirit insulin pump"
When I called Pump support last night, I was told that I had no options for further use of my current pumps once I had an E5. First he thought I wanted a free inspection (He bagan babbling something about how could they make a profit doing so or some similar nonsense). Personally, I don't think its unreasonable to pay a nominal amount for a safety inspection and reset the timer on a pump if someone wishes to continue using it. Then he wouldn't get off his tangent as to why I wouldn't want a better more advanced pump.
So either:
A) The person in pump support misrepresented what options I and everyone else with an H-TRON or D-TRON have for further use of these pumps.
B) Roche/Accu Chek/Disetronic have different E5 policies for the Spirit vs the H-TRON & D-TRON pumps. If this is the case and it is a safety issue, why weren't these pumps required to be sent back as opposed to the soft recall they conducted? And why wasn't this made more clear as opposed to the low key notification that the wording of the E5 & A5 was changing? I dont recall any important communications about this being sent out by the company.
C) The manual is alluding to options that dont exist for Spirit users. Or you have to trust them not to change their tune 4 years after you buy their pump.
Can someone else with an old Disetronic call pump support to see what kind of answer they get?
