I originally wrote Lifescan on 9/21/06, and just received a response today (11/1/2006).
I was basically told to 'kiss off.' It looks like they want people using their own on-line web-based system, "OneTouch Diabetes Management Software".
Hope they realize they didn't earn any friends in the geek world. I wonder how high we'd have to go to get the data published again.
I do know they offered the PDF of the Ultra meter. I wonder if they are selling the rights to the protocol to other device companies.
Freestyle is the only meter that remains an open standard now.
Here's the message:
Dear Jason:
Thank you for taking the time to write to us. We apologize for the late reply. Please be aware that during this time we have been experiencing a high volume of e-mail messages and we appreciate your patience.
Please know that all meter communication specifications are now unavailable to the general public. The communication protocols are proprietary and LifeScan reserves the rights to distribute them.
For general information on the OneTouch Diabetes Management Software, please visit the following section of the LifeScan Web site:
LifeScan Products -- About Software
If you have any technical questions, please call the Data Management Team directly at 1 800 382-7226, Mon.-Fri., 5:00am-6:00pm PST. They would be happy to answer any questions you have about the software.
Please know that, in addition to our software, our OneTouch Gold Program provides 24-hour access to a collection of additional diabetes management tools, information, and special offers. This program demonstrates LifeScan's commitment to creating a world without limits for people with diabetes.
For more information on the OneTouch Gold Program, including how to join, please visit the following Web page:
OneTouch Gold - Diabetes Support & Management Program
LifeScan is committed to providing customers with quality products and caring service. Our Customer Care Representatives are available 24 hours a day, 7 days a week at 1 800 227-8862. You may also send e-mail to CustomerService@LifeScan.com or visit us on our Web site at www.LifeScan.com.
Sincerely,
Dennis Jamison
Customer Correspondence Web Specialist
LifeScan, Inc.
1000 Gibraltar Drive
Milpitas, CA 95035
http://www.LifeScan.com
CustomerService@LifeScan.com
408 263-9789 Main Phone
408 946-6070 Main Fax
1 800 227-8862 24 hour U.S. Customer Services Line
1 800 663-5521 Canada Customer Care Line
1 800 524-SCAN U.S. Health Care Professional Line
1 800 382-SCAN U.S. Data Management Team, Mon.-Fri., 5:00am-6:00pm PST.
1 800 381-SCAN U.S. SERVICO Spanish-speaking Line
001 800 381-SCAN SERVICO Line from Mexico
[THREAD ID:1-CU7QEC]
-----Original Message-----
From: jasonjayhawk
Sent: 9/21/2006 02:04:27 AM
To: customerservice@lifescan.com
Subject: LFS ~ Meter Question/Problem
Webmaster, your audience returned this report:
Subject: LFS ~ Meter Question/Problem
What this user thinks about the LifeScan Web site:
Hi,A long time ago, the RS-232 Communication Specification was available on the website. Several software engineers working on a school project to obtain the data from a OneTouch Ultra and OneTouch UltraSmart meter, and can no longer find the communications specifications.Could you tell me how I could get a copy of them? There used to be a document called ultra_commspec.pdf for the Ultra, and I'm unsure of the one for the UltraSmart.Thanks,Jason
