Quote:
Originally Posted by w5wjp  Since the Spirit was on my short list of pumps, I called them today.
Wow....what an attitude!!!!!
That is the way our pumps have always been and always will be...etc Don't you what new and better technology? I told them that "new and better" can be an oxymoron and they told me that obviously I don't NEED their pump.
My list is now down to Cozmo and Minimed. |
Unbelievable! They used that EXACT Phrase when I called them last month: "Don't you what new and better technology?". They also had an unconscionable attitude about it..both times I called. Once it was late on the weekend and I only spoke to technical support, so I figured I would wait to speak to a regular pump rep during the day, and got the same lines and same attitude. It is obvious that they are on a script. They need to change that script and retrain their employees.
It is a BLATANT LIE that their pumps have aways been that way. They used to require a "technical inspection" every two years and during this time they would reset the timers for another two years before another inspection was due. After I upgraded to the D-Tron I had my H-Tron's sent in for inspection and timers reset, and they had no problem in following the procedure then. No....they just changed their procedure.
I received a letter along with a D-Tron replacement pump earlier in the fall. The letter was a notice that the wording for Alert 5 & Error 5 on the back of the pump was being changed from "Technical Inspection Due" to "End of Use Time"
In Disetronic jargon, Alert means it is coming soon (3 weeks warning If I recall correctly) and Error means it is imminent that the pump will shut down.
