| My brother had a pub in Florida, he sold it moved to TN where he has a new pub. He always believes that the customer comes first, if he or his staff don't live up to that then he will do his utmost to correct the problem and ensure it does not happen again.
Things do go wrong, people make mistakes, the important thing is how the mistakes are handled and what is done to ensure they don't happen again.
I also believe that as customers (and as Stu did) we have a responibility to make it clear that our needs are, if the server does not seem to understand or listen, then we need to stress that there are medical reasons for our requests. I generally say, "I know you guys are busy but it's really important that I get a diet drink as I have a medical condition and the wrong drink could make very ill." and I find most people respond very positively and some go out of their way to make sure everything is right.
I think it was good of the restaurant to take responsibility and to offer to tear up the bill. In return, maybe Stu will see his way to eating in the restaurant again.
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It's a pity that common sense isn't a very common thing.
" The only true wisdom is in knowing you know nothing." - Socrates
Diagnosed Type II on 26th November 2007
Metformin 500mg twice daily
Enap 5mg
Initial A1c (14th Dec07): 11.6%
15th Jan'08: 9% 
3rd March'08 6.8% 
6th June'08 6.1% | 
