| As above, I think you have every right to expect to get what you paid for and every right to complain if the service is not good enough. I write software for a living and if my code did not meet the client's specifications I would very quickly hear about and would be expected to rectify the matter ASAP... why do we have different expectations of the service industry? As another example, I fly quite often and it never ceases to amaze me how disorganised the airlines seem to get when there is bad weather. Yes there is much about the situation that is outside their control but beyond that I have to wonder why they behave as if it is a total surprise... it's not exactly the first time it has happened to them... it's what they do every day for Pete's sake! I'm actually a pretty quiet and unassuming guy but when I pay for something I think it only fair that the other side keep up their end of the bargain.
__________________ ~ Frank Metabolic Syndrome Dx'd March 2003. Started MM 712 Pump April 2004. MM 722 + Contour Link April 2008. "...type 2 diabetes is associated with obesity... [so] most people assume that the excess weight causes the diabetes. But... it's possible that diabetes causes obesity" "One of the causes of your diabetes is a poor choice of ancestors." - Gretchen Becker - The First Year: Type 2 Diabetes: An Essential Guide for the Newly Diagnosed | 
