Quote:
Originally Posted by PepsiLvr  I called MM to see what they had to say and the lady said the 512 (smaller 712) just goes to a blank MM screen with the black circles. She didn't believe me that the 712 didn't. She tried it on a 712 and now understands what I was talking about. I guess the 512 and 712 have some variation in the software.
Anyway, she really didn't show any concern and further asserted it was my fault for not priming correctly. Yes, it was my fault and that's what I told her at the beginning of the call. I didn't finish priming. My problem was that it is their fault for allowing a dangerous condition to exist. She even claimed that upgraded pumps work te same way thus contradicting herself with the 512 / 712 comparison she just made. I know others have said it is fixed though. I just told her I would look into other vendors for my next pump since MM doesn't have a concern for my safety. |
Wow is about all I can say. I'm with you all the way and find her arguments and attitude offensive, unprofessional and downright negligent.
Quote:
Originally Posted by lilituc Not sure what you mean here. I don't usually do a fixed prime after a manual prime. |
The manual prime is to fill the line, the fixed is to fill the cannula. If you don't do a fixed prime, it means the first wack of insulin that goes in will be filling the cannula, not you.
This may or may not be of consequence to you: but you should be aware of it. Some people like me find it useful to over fixed-prime, to get a new cannula "kick started" faster.
Edit: sorry, missed fgummet's comment to the same effect. True this might be a difference between pumps.
