| Hi tp,
Every single time I call Medtronic, they tell me that their system is down. The toll free number to call is 1-888-573-0280. I usually call back within ten minutes and magically the system is up and running again. This has happened no less than five times. Once you get hold of someone make sure you take notes. Get dates of call, name of person you spoke with and the time you called. Just stay on it. I was told to call back to make sure they got the EOB I faxed to them proving the bill was paid. When I did that I was not able to speak with the billing person that I talked to the first time, but they supposedly delivered the message. So far they have not called back. Fax any records you have of the bill being paid (the EOB is best) to 1-888-771-1293 and have it directed to the billing dept. If you don't have a copy of the EOB (Explanation of Benefits) call your insurance company and they will provide one for you. I had to do that. Just keep records. If my bill isn't fixed this month I am going to file a complaint. My credit better not get damaged by them.
Every person that I have talked to about this issue is struggling to get this resolved. So far I know of four people with this same issue that we are battling. Crazy huh?
Nancy  | 
