Stupid question on quick set inserter

[poper77]

So here is my stupid question: Is the quick set supposed to click into place in the inserter before you press it to your skin to insert? When I looked at the directions it didn't really show if it is "locked" or held in place, and when I go to put it against my skin the infusion set kinda falls out. I tried calling the minimed help-line which had me on hold for over 1/2 hr...

[spike]

Tap the needle guard smartly 2-3 times to seat the set in the inserter. Make sure it is "locked" in place. Then remove the paper and guard and cock the inserter.

[spike]

I'm just curious: what time of the day did you call their hotline? I've called them dozens of times and have never waited more than a few minutes, at worst. Usually I get through within 30 seconds of hitting the option for support. A couple times, several years ago, when I called in the pre dawn hours, an operator took my number and I got a call back from a support person in less than 20 minutes.

[poper77]

It was 2 pm today, Sunday. I eventually hung up! They may have been short staffed since it is labor day weekend ? AND I figured out the inserter when a few hours later I got the no delivery alarm on the one I just inserted today (first time with quick set, to try to get away from the silhouettes - I am having no luck!!) This was my first no insulin delivery message, so I checked the reservoir that would let insulin out, so I figured it was the infusion set and changed it. Scary part was before I changed it I disconnected and primed a few times and then it was supposidly pumping insulin, however the steady climb of my bs to 400 let me know it was still not...

[spike]

Yikes, being 400 is no fun!

Did my comments on how to secure the set in the inserter make sense for you?

[poper77]

Yea thanks!