drummingfool
06-17-2009, 05:04 PM
My BD link meter that hooks to my pump came to me dead... it said E-5. I called BD. I was given a message saying that BD no longer dealt with these meters, and to call Nova. They gave me a phone number.
I called Nova immediately. They walked me through about 12 seconds of stuff, and then said I would have to get the meter replaced. Great, I thought. Just wonderful. She asked for my address. As I was giving it to her, I pulled out my credit card. She then said thank you and that my meter would be shipped. I asked if she needed my card information to pay for it. She said no need, it was covered. I explained to her that I had just gotten the meter off of craigslist. It wasnt registered under my name or anything. She explained that was fine, and that it didnt matter where I got it from or if I had ever used it before. She said it was their duty to make sure I have the latest and most up to date meter available from them. They didnt even run it through my insurance.
My meter showed up today, only 5 days after speaking with her. I will send them my old meter and that will be it. This was an AWESOME experience. I would recommend Nova to anyone looking for a wireless meter to use with their minimed pump. :)
I called Nova immediately. They walked me through about 12 seconds of stuff, and then said I would have to get the meter replaced. Great, I thought. Just wonderful. She asked for my address. As I was giving it to her, I pulled out my credit card. She then said thank you and that my meter would be shipped. I asked if she needed my card information to pay for it. She said no need, it was covered. I explained to her that I had just gotten the meter off of craigslist. It wasnt registered under my name or anything. She explained that was fine, and that it didnt matter where I got it from or if I had ever used it before. She said it was their duty to make sure I have the latest and most up to date meter available from them. They didnt even run it through my insurance.
My meter showed up today, only 5 days after speaking with her. I will send them my old meter and that will be it. This was an AWESOME experience. I would recommend Nova to anyone looking for a wireless meter to use with their minimed pump. :)