Welcome to Diabetes Forums!
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features.
Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact contact us.
|
 | | 
11-11-2006, 04:37 PM
|  | Member
I am a: Type 2 | | Join Date: Nov 2006 Location: Arlington, TX.
Posts: 117
| | | Free Cable for UltraSmart
Just thought I'd share this with everyone.
I recently started testing again and realized that I had lost my cable for my UltraSmart. I called tech support and asked if there was a way that I could erase all of the previous readings so I could start out fresh. The tech stated that I needed the cable to do so.
I gave him a sob story about how I was unemployed and that wasn't an option right now so I would just go back to my old meter. The guy on the phone then stated that he would send me a replacement cable free if I wanted. Way to go Lifescan! That's how you keep a customer. |
11-11-2006, 08:49 PM
|  | Senior Member
I am a: Type 1.5 | | Join Date: Feb 2006 Location: Orlando, FL
Posts: 7,846
| | | I'm sure they make up the cost of the cable with your next test strip purchase... |
11-11-2006, 09:11 PM
| | Member
I am a: Type 2 | | Join Date: Nov 2006 Location: Arlington, TX.
Posts: 117
| | | Yup, they never make any money on the meters or accessories. It's all on the strips. |
11-11-2006, 09:17 PM
| | Senior Member
I am a: Type 1.5 | | Join Date: Feb 2006 Location: Orlando, FL
Posts: 7,846
| | | As soon as you mentioned switching meters, that was all it took... |
11-11-2006, 09:31 PM
| | Member
I am a: Type 2 | | Join Date: Nov 2006 Location: Arlington, TX.
Posts: 117
| | | Yup. Their worst fear. |
11-12-2006, 04:00 AM
|  | Senior Member
I am a: Type 1 | | Join Date: Jul 2006 Location: Kent, WA USA
Posts: 2,772
| | | Heh, didn't work for me. They'll give me meters like crazy, but no customer service rep has ever been helpful in getting me a cable for free. They are "very happy" to fax me an order form for a reduced cost one, $20. Whoop-tee-do. I can build one for less than that! LOL And I have threatened to use other meters...in fact I am using a different meter now!
Glad you were able to get one though!
__________________  Rikki @--'--,--'--
Diagnosed in 1989
A1c 6.4 - Mar. 08 
Currently pumping Novolog in my PURPLE MM722!
Every time you Can Has, God kills a LOLcat. My Blog My WW Blog |
11-12-2006, 04:28 AM
|  | Senior Member
I am a: Type 1 | | Join Date: Sep 2005 Location: Cincinnati, OH
Posts: 8,369
| | | I am amazed myself. I have never gotten anything free from Lifescan Headquarters. The only way is if I contact the local rep and speak with him. THen he'll give me everything I need. Heck, he's even given me a free meter and then a box of 50 strips to go with the new meter. At the headquarters though, they won't give me anything. They even told me on like the meters "well there's a $40 mail in rebate on it that makes it free" and my reply was "I'm just trying to make it easier and skip that step. I'll mail it in, but why can't I just have it free now?" at which point they have no answer.
__________________
●Blue Ash, Ohio Police Dispatcher
●Type 1 diabetic for 25 years (11 months old)
●Animas pumper since December of 2002
~IR 1000 (Dec. 2002-Jan. 2005)
~IR 1200 (Jan. 2005 - ?)
●LifeScan OneTouch UltraSmart Diabetes is an Art, NOT a Science. You must master the control by skills and not by knowledge alone. |
11-12-2006, 11:48 AM
| | Member
I am a: Type 2 | | Join Date: Nov 2006 Location: Arlington, TX.
Posts: 117
| | | The simplest way to get something for free from them is to tell them that you will just go with another meter manufacturer. It has worked every time for me. |
11-12-2006, 12:16 PM
|  | Senior Member
I am a: Type 1 | | Join Date: May 2004 Location: NC
Posts: 7,314
| | It took my best friend on here to help me get one.
I just love her to death !!!!!!!!!!!! 
__________________  Rest In Peace Jack- 5/1/08. You may be gone from us but you will never be forgotten. Our love goes with you.
Pumping ain't easy but it's well worth the effort to me.
I am a person. I WILL NOT allow myself to be defined by a number!!!!
|
11-12-2006, 02:56 PM
|  | Senior Member | | Join Date: Jul 2004 Location: MIdwest, USA
Posts: 1,067
| | | Don't you need to buy the OneTouch software to use with the cable? (Unless, of course, you've got a third-party app to make use of it)?
(I was thinking -- maybe they figure if you have their desktop software, then you bought the cable already). |
11-12-2006, 03:15 PM
| | Senior Member
I am a: Type 1 | | Join Date: May 2004 Location: NC
Posts: 7,314
| | Quote:
Originally Posted by JasonJayhawk  Don't you need to buy the OneTouch software to use with the cable? (Unless, of course, you've got a third-party app to make use of it)?
(I was thinking -- maybe they figure if you have their desktop software, then you bought the cable already). | I didn't. I just went to their website and said that I was upgrading a previous version and got it. 
__________________ Rest In Peace Jack- 5/1/08. You may be gone from us but you will never be forgotten. Our love goes with you.
Pumping ain't easy but it's well worth the effort to me.
I am a person. I WILL NOT allow myself to be defined by a number!!!!
|
11-12-2006, 06:53 PM
| | Member
I am a: Type 2 | | Join Date: Nov 2006 Location: Arlington, TX.
Posts: 117
| | Quote:
Originally Posted by gettingby I didn't. I just went to their website and said that I was upgrading a previous version and got it. | Same here. |
11-21-2006, 07:57 AM
| | Junior Member | | Join Date: Nov 2006
Posts: 1
| | Didnt work for me either. Is it hard to build one from scratch? Quote:
Originally Posted by Rikki Heh, didn't work for me. They'll give me meters like crazy, but no customer service rep has ever been helpful in getting me a cable for free. They are "very happy" to fax me an order form for a reduced cost one, $20. Whoop-tee-do. I can build one for less than that! LOL And I have threatened to use other meters...in fact I am using a different meter now!
Glad you were able to get one though! | |
11-21-2006, 08:28 AM
| | Senior Member
I am a: Type 1 | | Join Date: Sep 2005 Location: Cincinnati, OH
Posts: 8,369
| | Quote:
Originally Posted by goggy59 Didnt work for me either. Is it hard to build one from scratch? | Depends on which connector you use. It can be done with a 9 pin serial, 25 pin parallel, or a USB connector. Then the other end is a standard 1/8 mini stereo plug. The problem is, there are some transistors or something in there, so what goes in, doesn't come out exactly the same. Therefore, the problem I'd be worried about would be frying part of the computer. I have done that with other adapters.
If someone tried it, I'd love to see it made public for others. But in numerous Google searches, I've come up with nothing. Not to mention, would you really save much money or is the $20 easier?
__________________
●Blue Ash, Ohio Police Dispatcher
●Type 1 diabetic for 25 years (11 months old)
●Animas pumper since December of 2002
~IR 1000 (Dec. 2002-Jan. 2005)
~IR 1200 (Jan. 2005 - ?)
●LifeScan OneTouch UltraSmart Diabetes is an Art, NOT a Science. You must master the control by skills and not by knowledge alone. |
11-21-2006, 01:00 PM
| | Senior Member | | Join Date: Jul 2004 Location: MIdwest, USA
Posts: 1,067
| | | I was pretty sure that someone had instructions on how to make a RS-232 cable for the OneTouch. I want to say that it was on Mendosa's website. It might have been for an earlier-generation meter, though.
Can't find it on "the Google", so it's probably one of those things that somebody is going to have to be knocked in the head with before it is relocated again. |
| |
| Thread Tools | | | | Display Modes |  Linear Mode | 
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off | | |
|  | | » Site Navigation | | Diabetesforums.com | | | Resource Directory | | | Contact Zone | | | |
