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02-13-2006, 08:23 AM
|  | Senior Member
I am a: Type 1.5 | | Join Date: Feb 2005 Location: Grove City Ohio
Posts: 2,156
| | | Free Style Flash
Has anyone had the back light and strip light go out ? Other than that the meter works fine. I got it on 5-24-05 I will be calling them soon, I was just wondering if anyone has had this happen.
__________________ Jim  Diagnosed April 1990 Pumping with the OmniPod now
Last A1C 7.1 ( February 2008 ) Diabetes & Endocrinology Center Of Ohio Website Proud Fan Of NASCAR Nextel Cup Driver Jimmie Johnson, Lowes #48 the 2006 AND 2007 Nextel Cup Champion. The opinions expressed are mine alone and do not necessarily represent
those of my wife who runs our house and makes more important decisions
than I do
Last edited by jeggeman31 : 02-13-2006 at 08:31 AM.
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02-13-2006, 09:36 AM
|  | Senior Member
I am a: Type 1 | | Join Date: Sep 2003 Location: The city on the edge of forever.
Posts: 4,847
| | | I've had the backlight go out when the batteries got low. Have you tried to replace them?
__________________
Brandy
My Little Princess
August 18, 1990 - May 3, 2006 
Say you'll share with
me one
love, one lifetime . . .
Lead me, save me
from my solitude . . .
Say you want me
with you ,
here beside you . . .
Anywhere you go
let me go to . . .
Christine,
that's all I ask of . . .
(you)  |
02-13-2006, 10:43 AM
| | Senior Member
I am a: Type 1.5 | | Join Date: Feb 2005 Location: Grove City Ohio
Posts: 2,156
| | Quote: |
Originally Posted by lgvincent I've had the backlight go out when the batteries got low. Have you tried to replace them? | No I have not done that yet. I was not even thinking of the batteries. I emailed Abbotts after waiting on hold for 32min after being told it would only be 8min. I will see what they say, and then try the batteries. Thanks
__________________ Jim Diagnosed April 1990 Pumping with the OmniPod now
Last A1C 7.1 ( February 2008 ) Diabetes & Endocrinology Center Of Ohio Website Proud Fan Of NASCAR Nextel Cup Driver Jimmie Johnson, Lowes #48 the 2006 AND 2007 Nextel Cup Champion. The opinions expressed are mine alone and do not necessarily represent
those of my wife who runs our house and makes more important decisions
than I do |
02-13-2006, 10:59 AM
| | Banned
I am a: Type 1 | | Join Date: Oct 2005 Location: San Jose, CA
Posts: 3,358
| | Quote: |
Originally Posted by jeggeman31 Has anyone had the back light and strip light go out ? Other than that the meter works fine. I got it on 5-24-05 I will be calling them soon, I was just wondering if anyone has had this happen. | I got one Flash meter that wouldn't light the screen even with new batteries. It would light the strip. the replacement meter works fine. Speaking of Freestyle, I just got done reading (and listening) to this link on the Navigator: http://www.diabetes-symposium.org/in...nu=view&id=152
From all that I saw, it's going to be more to my liking than the MM Guardian RT, as it uses predictive alarms, which is what I've been anticipating in a CGMS ever since I got my first meter in the 90's. |
02-13-2006, 11:18 AM
| | Senior Member | | Join Date: Apr 2005 Location: Nova Scotia
Posts: 1,072
| | | the strip light on the first one only worked once, the back light...no problem. I haven't used it on the new one yet. I hope it does.
Liz |
02-14-2006, 07:24 PM
| | Senior Member
I am a: Type 1 | | Join Date: Sep 2004
Posts: 5,773
| | | I had that happen. And it wasn't the battery. They sent me a new meter. |
02-14-2006, 09:17 PM
| | Senior Member
I am a: Type 1.5 | | Join Date: Feb 2005 Location: Grove City Ohio
Posts: 2,156
| | | Thanks all. I did send them an email, and just waiting for a response. I will post it once I get it for others who may have this happen.
__________________ Jim Diagnosed April 1990 Pumping with the OmniPod now
Last A1C 7.1 ( February 2008 ) Diabetes & Endocrinology Center Of Ohio Website Proud Fan Of NASCAR Nextel Cup Driver Jimmie Johnson, Lowes #48 the 2006 AND 2007 Nextel Cup Champion. The opinions expressed are mine alone and do not necessarily represent
those of my wife who runs our house and makes more important decisions
than I do |
02-16-2006, 07:27 AM
| | Senior Member
I am a: Type 1.5 | | Join Date: Feb 2005 Location: Grove City Ohio
Posts: 2,156
| | Well below is the email I got from them, looks like I will have a new meter today Quote:
Dear Mr. Eggeman,
Thank you for contacting Abbott Diabetes Care, maker of FreeStyle and
Precision products.
Your meter is absolutely under warranty and we can definitely replace
it
for you. We will need to ask that you return the meter you have there
back to us as well. You will receive a replacement meter in a new box,
with instructions on how to return the old meter in the same box.
If you have any questions, please let us know.
Sincerely,
Andrew
Abbott Diabetes Care
|
__________________ Jim Diagnosed April 1990 Pumping with the OmniPod now
Last A1C 7.1 ( February 2008 ) Diabetes & Endocrinology Center Of Ohio Website Proud Fan Of NASCAR Nextel Cup Driver Jimmie Johnson, Lowes #48 the 2006 AND 2007 Nextel Cup Champion. The opinions expressed are mine alone and do not necessarily represent
those of my wife who runs our house and makes more important decisions
than I do |
02-16-2006, 12:43 PM
| | Senior Member
I am a: Type 1.5 | | Join Date: Feb 2005 Location: Grove City Ohio
Posts: 2,156
| | | Abbotts sent me a FREE Data Cable and a Precision Link Direct v2.6 Software CD for my computer. I called and asked them why they sent it to me, as all I wanted was my back light to work. They told me that their product failed and I had to go without a back light for a few days so this was their way of saying sorry. Was not expecting that
__________________ Jim Diagnosed April 1990 Pumping with the OmniPod now
Last A1C 7.1 ( February 2008 ) Diabetes & Endocrinology Center Of Ohio Website Proud Fan Of NASCAR Nextel Cup Driver Jimmie Johnson, Lowes #48 the 2006 AND 2007 Nextel Cup Champion. The opinions expressed are mine alone and do not necessarily represent
those of my wife who runs our house and makes more important decisions
than I do |
02-16-2006, 04:41 PM
|  | Member
I am a: Type 1 | | Join Date: May 2005 Location: pa, usa
Posts: 457
| | | now thats customer service, everyone knows they make all the money on the strips, and they seem to want to keep people happy, if only some other companies would stand up and take notice.... I have used abbot meters since the old precesion QID, and every time I have had a problem they alway sent a new one out the next day.... the only thing I really miss the the QID pen they had, that was great.....
__________________
Paul. t1 , pumping from 5/22/05. minimed 715
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