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03-25-2007, 04:29 AM
|  | Senior Member
I am a: Type 1 | | Join Date: Sep 2005 Location: Cincinnati, OH
Posts: 8,764
| | Quote:
Originally Posted by JasonJayhawk  This would be an interesting question to call and ask one of their reps. Hmmmm, a recorded phone call...to be posted on the forum!
Jedi...did you ever call your local rep? | No, because once I found the manual at.... Product User Guides and then clicking on... http://www.disetronic-usa.com/files/...2%20121605.pdf and then going to pages....151....
Alert A5: PUMP TIMER
Your pump’s operating time will expire soon. It is recommended that you replace your pump after a period of four years of running time. After the alert A5: PUMP TIMER occurs, the ACCU-CHEK Spirit insulin pump will display the symbol to
remind you to check the timer.
1. Press ftwice to turn off and to confirm the alert.
2. Put your pump in RUN mode.
3. Go to the INFORMATION screen on your pump.
4. Move to the PUMP TIMER screen.
The days until the pump timer expires are shown.
When the PUMP TIMER reaches zero, the pump will change to STOP mode and no longer operate. An error, E5: END OF OPERATION, will appear on the display. Contact Pump Support at 1-800-688-4578 to discuss your options for further
use of your ACCU-CHEK Spirit insulin pump. See the section “Review the Time Remaining” (page 112) for more information.
Note:
The alert A5: PUMP TIMER ALERT and the error E5: END OF OPERATION are based on running time (the total time the pump is in RUN mode) and not calendar years. However, the warranty is based on the date the pump was purchased. From page 158.....
Error E5: END OF OPERATION
Your pump timer has reached zero. The pump will change to STOP mode and will no longer operate. An error E5: END OF OPERATION will appear on the display. It is recommended that you replace your pump after four years. Before this error
occurs, an alert A5: PUMP TIMER will remind you to replace your pump soon.
1. Press ftwice to turn off and to confirm the error.
2. Contact Pump Support at 1-800-688-4578 to discuss your options for further use of the ACCU-CHEK Spirit insulin pump. And above said to go to page 112...so...
Review the Time Remaining
Your pump is designed to be a highly reliable system that will give you worry-free performance for a long time. For best performance, a pump timer limits the operating time of the pump. This timer counts the number of days of operation
remaining for the ACCU-CHEK Spirit insulin pump.
Before the pump timer expires, an alert will remind you of the upcoming end of operating time so that you can arrange to get a new one. The pump timer symbol ( ) appears in the RUN screen or STOP screen as a reminder. When the timer expires, an error occurs and your pump goes into STOP mode. It can no longer be put into RUN mode. See the sections “Alert A5: PUMP TIMER” (page 151) and “Error E5: END OF OPERATION” (page 158) for more information. Review the number of days left until the pump timer expires in the INFORMATION menu.
Follow the steps below:
1. Press dto move to the INFORMATION screen. Press fto select.
2. Press dto move to the PUMP TIMER screen. The days until the pump timer expires is shown.
3. Press fto exit. 3 times in their manual it mentions shutting off. And this is from the Disetronic USA site not the Disetronic DE site. I think that explains enough that it shuts off, so why even put it in their manual if it doesn't?
__________________
●Blue Ash, Ohio Police Dispatcher
●Type 1 diabetic for 25 years (11 months old)
●Animas pumper since December of 2002
~IR 1000 (Dec. 2002 - Jan. 2005)
~IR 1200 (Jan. 2005 - Jan. 2009)
~Cozmo 1800 (Jan. 2009 - ?)
●Dexcom Seven+ since August 1, 2009 Diabetes is an Art, NOT a Science. You must master the control by skills and not by knowledge alone. |
03-25-2007, 11:02 AM
|  | Super Moderator
I am a: Type 1 | | Join Date: Jan 2004 Location: Mid-West
Posts: 7,425
| | Seems to me that the printed text in the Owner's Manual doesn't lie.
Sorry, but I think companies need to put people first, rather than worrying about being offended when a customer comments on (or complains about) a design flaw, and about whether they're going to make a buck off a potential sale! To me, a timer IS a flaw & should be fixed or changed. After four years, regardless of whether a person's with Disetronic/Accu-chek or whomever, they have the option & the right to go to ANY pump company they want, providing insurance is willing to pay (or they have the money to purchase out of pocket). So why bother to put a timer in the pump!? ( Don't answer that: It's a rhetorical question.  )
__________________ ALL my love, Carwy & Best wishes for a healthy new beginning! 
Saying prayers for him & all our friends, every day.
_______
“There are people who have money and people who are rich." - Coco Chanel
______
Pumps & Meters Used:
MM506,7,8,11 & 12, Cozmo, Animas 1200 & 1250 Many
A1C: 6.4
Type I 27yrs, pumping 13
|
03-25-2007, 11:02 AM
| | Senior Member
I am a: Type 1 | | Join Date: Sep 2004
Posts: 6,335
| | I've been trying to find some redeeming features to the Accu-chek pump and I'm just not seeing them. Forget the whole timer issue, I don't understand why someone would choose this pump, regardless of the timer, over other pumps. Quote:
Originally Posted by Dewey Seems to me that the printed text in the Owner's Manual doesn't lie.
Sorry, but I think companies need to put people first, rather than worrying about being offended when a customer comments on (or complains about) a design flaw, and about whether they're going to make a buck off a potential sale! To me, a timer IS a flaw & should be fixed or changed. After four years, regardless of whether a person's with Disetronic/Accu-chek or whomever, they have the option & the right to go to ANY pump company they want, providing insurance is willing to pay (or they have the money to purchase out of pocket). So why bother to put a timer in the pump!? ( Don't answer that: It's a rhetorical question. ) | Exactly, and if my pump just died for no reason other than programmed death, I would RUN to another company. And people may not have insurance- rather than force them back on MDI, I would think they could still make money off reservoirs and such. But I can't see anyone buying this pump the way it's set up.
Last edited by Dewey : 03-25-2007 at 11:12 AM.
Reason: merged
|
03-25-2007, 04:58 PM
| | Junior Member
I am a: Type 1 | | Join Date: Mar 2007 Location: DC 'burbs
Posts: 60
| | | I too got the newer and better technology ****. Ironically just after I decided I wasn't intrested in the new Accu-Chec pump they called me to upgrade my from my d-tron plus. I asked why the would do this so the pump couldnt be used after four years. I was asked "Don't you want newer and better technology?" and I told her I WANT a lot of things. I also said what happened if I lose my insurance a year before they pay for a new pump. Wouldn't they rather I still buy supplies from them as I would used the pump if it worked fine and couldn't afford newer technology? It wasn't answer I was just told that I should want this newer pump. Well to be honest I don't see why I would pay for a new pump that didn't have as many features as the other pumps on the market. Just because I have insurance doesn't mean I should waste the money just because the will pay out. This pump is simply not competitive with the others. They probably only have a chance with keeping current disetronic customers that have no knowledge of the other pumps available.
__________________
Type 1
Pumping since 1999...
Pumping with the Animas 2020 since June 2007!
|
05-03-2007, 09:50 AM
| | Junior Member
I am a: Type 1 | | Join Date: Jan 2006 Location: Pennsylvania
Posts: 65
| | Quote:
Originally Posted by Dewey Seems to me that the printed text in the Owner's Manual doesn't lie.
Sorry, but I think companies need to put people first, rather than worrying about being offended when a customer comments on (or complains about) a design flaw, and about whether they're going to make a buck off a potential sale! To me, a timer IS a flaw & should be fixed or changed. After four years, regardless of whether a person's with Disetronic/Accu-chek or whomever, they have the option & the right to go to ANY pump company they want, providing insurance is willing to pay (or they have the money to purchase out of pocket). So why bother to put a timer in the pump!? ( Don't answer that: It's a rhetorical question. ) |
The Reference manual for the Spirit pump is no longer available on the Disetronic Web Site.
I don't know if Disetronic has been feeling the heat about their new "feature"  or if their website administrator dropped the ball, but it is gone. You'll also notice that all the links in this thread that document the evidence collected to date are also dead.
This page has links to all the Disetronic reference manuals...and conveniently enough, the link to the Spirit's manual is dead: Disetronic USA - Insulin Pump Therapy |*Resources |*Reference |*Product User Guides
Oversight or whitewash? You be the judge.
__________________
Minimed 722 - Since 11/08/2006
D-TRONplus - 11/2002 - 11/2006
H-TRONplus 12/1998 - 11/2002
|
05-03-2007, 09:54 AM
| | Super Moderator
I am a: Type 1 | | Join Date: Jan 2004 Location: Mid-West
Posts: 7,425
| | Quote:
Originally Posted by trifona | Think it had a timer on it? Sorry, cheap shot, I know... 
__________________ ALL my love, Carwy & Best wishes for a healthy new beginning!
Saying prayers for him & all our friends, every day.
_______
“There are people who have money and people who are rich." - Coco Chanel
______
Pumps & Meters Used:
MM506,7,8,11 & 12, Cozmo, Animas 1200 & 1250 Many
A1C: 6.4
Type I 27yrs, pumping 13
|
05-03-2007, 09:55 AM
| | Senior Member
I am a: Type 1 | | Join Date: Sep 2004
Posts: 6,335
| | | This is truly incredible. I'm just incredulous that a company can get away with this. I'm not too concerned though, seeing as regardless of that, the pump has amny other flaws imo. |
05-03-2007, 09:57 AM
| | Junior Member
I am a: Type 1 | | Join Date: Jan 2006 Location: Pennsylvania
Posts: 65
| | Quote:
Originally Posted by Dewey Think it had a timer on it? Sorry, cheap shot, I know... | Dewey,
"Don't you want newer technology?"
__________________
Minimed 722 - Since 11/08/2006
D-TRONplus - 11/2002 - 11/2006
H-TRONplus 12/1998 - 11/2002
|
05-03-2007, 10:00 AM
| | Senior Member
I am a: Type 1 | | Join Date: Sep 2004
Posts: 6,335
| | Quote:
Originally Posted by trifona Dewey,
"Don't you want newer technology?" | I don't want broken technology... |
05-03-2007, 10:04 AM
| | Super Moderator
I am a: Type 1 | | Join Date: Jan 2004 Location: Mid-West
Posts: 7,425
| | Quote:
Originally Posted by trifona Dewey,
"Don't you want newer technology?" | LOL  Ummm...."I plead the 5th." (hehe)
__________________ ALL my love, Carwy & Best wishes for a healthy new beginning!
Saying prayers for him & all our friends, every day.
_______
“There are people who have money and people who are rich." - Coco Chanel
______
Pumps & Meters Used:
MM506,7,8,11 & 12, Cozmo, Animas 1200 & 1250 Many
A1C: 6.4
Type I 27yrs, pumping 13
|
05-03-2007, 10:06 AM
|  | Senior Member | | Join Date: Jul 2004 Location: MIdwest, USA
Posts: 1,070
| | | You had better believe they are watching the forums and holding weekend meetings over this "feature"!
When I joined insulin-pumpers.org (and indicated that I didn't pump on my new user profile), I received several emails from different people telling me about the "great" things that their brand of insulin pump provided, and was even given phone numbers to contact the companies. It later occurred to me that these "end-users" were probably more than just end-users, but dedicated sales plants, as they had more than just a casual interest in me picking "their" particular pump.
"Don't you want newer technology?" makes me want to hurl! |
05-03-2007, 10:06 AM
| | Senior Member
I am a: Type 1 | | Join Date: Sep 2004
Posts: 6,335
| | Of course she wants new technology. That's why she has a Cozmo |
05-03-2007, 10:18 AM
| | Senior Member
I am a: Type 1 | | Join Date: Sep 2005 Location: Cincinnati, OH
Posts: 8,764
| | Quote:
Originally Posted by Funnygrl Of course she wants new technology. That's why she has a Cozmo | PUMP WAR!!!!!! PUMP WAR!!!!!!! PUMP WAR!!!!!!!!!!!!
__________________
●Blue Ash, Ohio Police Dispatcher
●Type 1 diabetic for 25 years (11 months old)
●Animas pumper since December of 2002
~IR 1000 (Dec. 2002 - Jan. 2005)
~IR 1200 (Jan. 2005 - Jan. 2009)
~Cozmo 1800 (Jan. 2009 - ?)
●Dexcom Seven+ since August 1, 2009 Diabetes is an Art, NOT a Science. You must master the control by skills and not by knowledge alone. |
05-04-2007, 09:50 AM
| | Junior Member
I am a: Type 1 | | Join Date: Jan 2006 Location: Pennsylvania
Posts: 65
| | Quote:
Originally Posted by JediSkipdogg PUMP WAR!!!!!! PUMP WAR!!!!!!! PUMP WAR!!!!!!!!!!!! |
Now now people let's settle down...The best pump is the pump you're going to use
</sarcasm>
__________________
Minimed 722 - Since 11/08/2006
D-TRONplus - 11/2002 - 11/2006
H-TRONplus 12/1998 - 11/2002
|
05-16-2007, 03:42 AM
| | Senior Member | | Join Date: Jul 2004 Location: MIdwest, USA
Posts: 1,070
| | | I emailed "support" on the Spirit's website, where they claimed that a response would be made "very quickly," asking for a link to the pump's instruction manual as well as confirmation about the 4-year expiration.
Three weeks have passed, and still no reply.
If they plan on making money on this pump, they'd sure as heck better improve their response times. |
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