Cozmo Crack

w5wjp · #1 (**permalink**) 02-29-2008, 01:03 PM

I found a hairline crack in the case of my Cozmo last night. It is located on the front left side of the screen.

Called Cozmo today and they said cracks were unacceptable and if the pump is working they would ship a new one out via UPS ground. If the pump were dead, they would overnight me a new one.

So, next Wednesday I will have a new pump. Customer support gets another A+.

R2112 · #2 (**permalink**) 02-29-2008, 01:11 PM

That's great... It's nice to read about a company these days that stand behind their product at any cost especially something as important as an insulin pump.

mike-munich · #3 (**permalink**) 03-05-2008, 04:01 AM

I was reading through a German diabetes journal the other day. They reported about a Cozmo user GTG where 7 out of 8 pumps had cracks, mainly around the reservoir window. Some even had a leakage there. Smiths is replacing them without any problems. I had my Cozmo for 3 month now, so far no problems with it (knock on wood).

melissata · #4 (**permalink**) 03-11-2008, 07:15 AM

Hey Mike, Nice to see you here. I knew that it was you as soon as I saw your signature. It's Mary. I don't read here too often, but was surprised to see you here. There is a lady here posting from Greece that wants a Cozmonitor for her son. It looks like someone else from this site is going to help her out.

mike-munich · #5 (**permalink**) 03-11-2008, 07:31 AM

Hey Mary ! Good to see you ! I'm here more often than on ADA. Good to hear the Greek lady found some help here. I told you about the issues the Europeans have with the Cozmonitor...
Thanks again for everything ! Hope Melissa and Michael are doing OK.

Jan B · #6 (**permalink**) 03-11-2008, 09:31 AM

Bill,

Was it easy to differentiate between a crack and a scratch?!

I have several scratches . . . I'm assuming . . . from my dog. I don't always put my pump in a cutesy case!

Dewey · #7 (**permalink**) 03-11-2008, 12:18 PM

I too, have had tiny stress fractures in the past (like Bill described). Smiths was very quick about replacing the pump without question, and I think mine was caused by over-tightening of the battery cap.

fgummett · #8 (**permalink**) 03-11-2008, 12:20 PM

Quote:

Originally Posted by Dewey

...I think mine was caused by over-tightening of the battery cap.

Interesting related thread: Cozmo Letter

Dewey · #9 (**permalink**) 03-11-2008, 12:22 PM

Quote:

Originally Posted by fgummett

Interesting related thread: Cozmo Letter

Yeah...Guess my pump wouldn't power down inadvertently then.

Nikos M · #10 (**permalink**) 03-11-2008, 12:26 PM

Hi Melissata, Yes I found what I needed from the forum and I highly appreciate it. Thanks.

For the records my name is Nikos (Mr.)!!

melissata · #11 (**permalink**) 03-12-2008, 09:26 AM

Oops! Sorry, for some reason I assumed that you were the mom. Glad that someone is helping you get one. Some people were concerned that it could cause and issue with warranties, but I was assured that it wasn't. I am sure that he will like it.

notme · #12 (**permalink**) 03-12-2008, 10:01 AM

I dropped my pump (Minimed) on a marble floor this week. I have been checking my pump for a crack also. How easy is it to see them???

fgummett · #13 (**permalink**) 03-12-2008, 10:09 AM

I've lost count of the times I have bumped or dropped my Minimed... still good... so far

Dewey · #14 (**permalink**) 03-12-2008, 10:23 AM

Quote:

Originally Posted by notme

I dropped my pump (Minimed) on a marble floor this week. I have been checking my pump for a crack also. How easy is it to see them???

Nancy, sometimes the cracks are a little easier to spot, depending on location. Sometimes, pumps can drop or fall and wind up with no cracks or "stress fractures." More often, a forceful bump (i.e. into a wall or something) seems to do a little bit in the way of damage, but again - it depends on how forceful the "bump" is.

I've dropped my pump to the floor many a time without getting fractures or cracks in the housing, but it can definitely happen. The best way to identify a crack or fracture is to go over the pump carefully, looking for a line that doesn't seem to belong. Hope that helps.

I've been fortunate in only having very minute stress fractures from over tightening of the battery cap (& in one other incident, but the pump continued to work flawlessly and was later upgraded anyway), but Smiths replaced it for me without question.

notme · #15 (**permalink**) 03-12-2008, 10:26 AM

Thanks Dewey. I have a clear pump and it is hard to see anything with all the works showing. I will hold it under the light and see if there is anything out of place. It was a pretty nasty fall for the pump. I wasn't home, so it made me a little nervous as I only had Lantus for backup. So far so good!