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06-11-2008, 08:33 PM
| | Junior Member
I am a: Type 1.5 | | Join Date: Sep 2006 Location: Shanghai
Posts: 83
| | | Pump reliability survey
I am considering buying a MM722 pump from my home country and bringing it over to another country where the support of the pump is on the mercy of the rep. over there (I will be there most of the time and probably doing home visit twice every year). As such, I would like to have a quick check on MM722 reliability. If you are using pumps from other brands and want to recommend it, please also chip in.
How often does your pump breakdown within the warranty period that requires a replacement? Which part of it breakdown?
- At least once in the 1st year
- At least once in the 2nd year
- At least once in the 3rd year
- At least once in the 4th year
- Very reliable. No breakdown even after warranty
Cause of breakdown?
- Human mis-handling
- Factory Error
Brand and Model of pump?
__________________
Dx Jun'00
Recent A1c in Feb'08: 6.0%
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06-11-2008, 08:47 PM
| | Senior Member
I am a: Type 1 | | Join Date: Feb 2008 Location: Melbourne Australia
Posts: 712
| | | 722, no problems here, at 6 month mark.
If I were you I'd not only look at how much a pump model breaks down, but what people's experience is with ease of replacement. (You'd get replacement via mail I expect).
Have you done a forum search on all this? You might get a whole lot of info that way, too. Good luck.
__________________
Some boring but vital statistics:
32 year old male. Type 1 since age of 15. On Minimed Paradigm 722/Novorapid since Dec 07.
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06-11-2008, 09:04 PM
| | Junior Member
I am a: Type 1.5 | | Join Date: Sep 2006 Location: Shanghai
Posts: 83
| | Quote:
Originally Posted by Subby  If I were you I'd not only look at how much a pump model breaks down, but what people's experience is with ease of replacement. (You'd get replacement via mail I expect). | Thanks for the advice. However, the country where I am in tax heavily on imported device (17%) and there is no way that my home country MM rep will absorb this cost. So just to have to make sure that the pump is as reliable as possible to save some troubles.
__________________
Dx Jun'00
Recent A1c in Feb'08: 6.0%
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06-11-2008, 09:40 PM
|  | Senior Member
I am a: Type 1 | | Join Date: Feb 2006 Location: Northern Utah
Posts: 842
| | | MM 712 ( a couple of models behind the 722).
I have only had to replace it once thus far, last year and it was just a stress crack in the casing, and I have had it since 2004. The warranty is up later this year. It has been a very dependable product. The casing does take a beating just because of the everyday use, and it will lose that "new pump" beauty, but they will replace it whether it is a malfunction or a small crack or things like that. Minimed didn't mind replacing it at all.
The ease of the replacement was not as easy, but that was due to the delivery service. It was supposed to be a Saturday delivery, and the delivery man said that he came to my door, but I was home all day and he didn't come. And, I know I didn't miss him because their was not one of those little delivery slips on my door. But it was ok because my pump was still functioning.
__________________  Laura Anne  "Happy Day! All is well! Pumping with Paradigm 712 since November 17th, 2004 Type 1 since April, 1995 |
06-11-2008, 09:52 PM
|  | Senior Member
I am a: Type 1 | | Join Date: Apr 2006 Location: NYC
Posts: 1,447
| | | I just got my 722 but was using a 715 for 3 years before that. I had it replaced once when the Down arrow button stuck. Otherwise no problems with the 715.
__________________
--
Liz
Type 1 dx 4/1987
Minimed Paradigm 722 6/2008 + CGMS
Minimed Paradigm 715 5/2005 - 6/2008
13mm Silhouettes
Lifescan UltraSmart & UltraMini
Last A1c: 10/08/08: 5.6
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06-11-2008, 10:34 PM
|  | Senior Member
I am a: Type 1 | | Join Date: Sep 2005 Location: Cincinnati, OH
Posts: 8,356
| | | I have an Animas 1200 and will give you my experience with it. I'm at 3.5 years on it and think I've had it replaced 3 times (I'm near my 4th right now.) The first time was due to a manufacturing defect that happened to quite a few of the first models off of the assembly line. The screen just died over time. The next 3 replaced have been due to cracks near the battery cap.
I think it's hard to predict the reliability of a pump. It would be like saying which is more reliable, Buick or Lexus? My Buick has 37,000 miles on it and has only been in for warrant repairs once right after buying it. None since then.
I truely think any pump you have the same chance of having a problem occur. The ease of replacement will be the issue. If you have a pump malfunction could you possibly contact someone in your home country to receive the pump and then reship it to you? Yes, there would be cost on your part doing this but this would be the best method.
__________________
●Blue Ash, Ohio Police Dispatcher
●Type 1 diabetic for 25 years (11 months old)
●Animas pumper since December of 2002
~IR 1000 (Dec. 2002-Jan. 2005)
~IR 1200 (Jan. 2005 - ?)
●LifeScan OneTouch UltraSmart Diabetes is an Art, NOT a Science. You must master the control by skills and not by knowledge alone. |
06-12-2008, 02:00 AM
| | Senior Member
I am a: Type 1 | | Join Date: Feb 2008 Location: Melbourne Australia
Posts: 712
| | Quote:
Originally Posted by LiveNormal Thanks for the advice. However, the country where I am in tax heavily on imported device (17%) and there is no way that my home country MM rep will absorb this cost. So just to have to make sure that the pump is as reliable as possible to save some troubles. | Awww... that's criminal for a life saving device. Good luck.
__________________
Some boring but vital statistics:
32 year old male. Type 1 since age of 15. On Minimed Paradigm 722/Novorapid since Dec 07.
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06-12-2008, 04:14 AM
|  | Senior Member
I am a: Type 1 | | Join Date: Aug 2006 Location: NJ
Posts: 707
| | | I have had the MM522 for a little over 1 1/2 years now. I had a software problem at about 5 months. The pump was still working I just had problems with the prime mode. They sent me a replacement next day and no problems since.
__________________
Type 1 since 4/74
Pump user since 10/17/06!
MM 522 pump
CGMS started 10/3/08
A1C 5/08: 6.0
A1C 10/08 5.7 
Bike miles this year: 2332 miles
Keep on pedaling
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06-12-2008, 09:22 AM
| | Junior Member
I am a: Type 1 | | Join Date: Mar 2008 Location: Canada
Posts: 83
| | | Howdy - I've had an MM722 for over 2 years now with no problems what so ever.
__________________
34 Years In
Pumping for 20
Minimed - Paradigm 722
A1C Previously - 8.5
Mar 2008 - 7.6
July 2008 - 7.4 - goin in the right direction
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06-12-2008, 11:14 AM
|  | Senior Member
I am a: Type 2 | | Join Date: Mar 2008 Location: Nova Scotia, Canada
Posts: 2,118
| | These devices are pretty much bullet proof and have to pass stringent quality controls BUT no system is perfect and there is no guarantee that they will continue to function 100% ...that is why we have 24hr support and rapid replacement policies while under warranty... in fact I view the warranty and support as a big part of the $6,000 dollars they cost 
__________________ ~ Frank Metabolic Syndrome Dx'd March 2003. Pumping since April 2004. VSG 20th October 2008 Obesity and Type 2 are strongly associated. Most people assume that Obesity is the cause and Diabetes the effect. It is equally valid to suggest that the underlying metabolic disorder which leads to the Type 2 causes the Obesity. |
06-12-2008, 11:32 AM
|  | Senior Member
I am a: Type 1 | | Join Date: Mar 2005 Location: Universe, Planet Earth :P
Posts: 1,008
| | I'm using the Animas IR1200 on and off since 2005 and haven't had any problems with it. I'm very happy with it and the fact that i can use basically every infusion set on the market. MM paradigm pumps can only use MM paradigm sets unless buying some other kind of reservoir that enables you to use other sets.
Another thing i like with my Animas is that it's waterproof
So think about what you want from your pump, before you decide to buy one. Different brands has different pros and cons.
__________________ 
22 years old, diagnosed T1D on october 14th 2004.
On MDI, Novorapid and Levemir, using the NP4
Currently back to pumping with my IR1200, April 2008.
Been using D-tron and Animas IR1200 but prefer the pen  |
06-12-2008, 11:45 AM
| | Senior Member
I am a: Type 1 | | Join Date: Feb 2008 Location: Melbourne Australia
Posts: 712
| | Quote:
Originally Posted by UpNorth MM paradigm pumps can only use MM paradigm sets unless buying some other kind of reservoir that enables you to use other sets. | By "MM paradigm sets" you mean sets with the proprietary paradigm lock right? Most common sets, or at least 4 or 5 types off the top of my head, come in a version with that lock, no extras or alternative reservoirs needed. We wouldn't want the impression that "MM paradigm sets" means only one or two choices, would we?
__________________
Some boring but vital statistics:
32 year old male. Type 1 since age of 15. On Minimed Paradigm 722/Novorapid since Dec 07.
|
06-12-2008, 11:53 AM
|  | Super Moderator
I am a: Type 1 | | Join Date: Aug 2003 Location: Northern California
Posts: 7,390
| | | 715 pump and one replacement in three years. I got the replacement because the pump would not start up without replacing the batteries over and over. I would put in a new battery and the pump would not start up. After trying about three batteries, it would finally kick in. They replaced it to be on the safe side. |
06-12-2008, 01:00 PM
| | Senior Member
I am a: Type 1 | | Join Date: Mar 2005 Location: Universe, Planet Earth :P
Posts: 1,008
| | Quote:
Originally Posted by Subby By "MM paradigm sets" you mean sets with the proprietary paradigm lock right? Most common sets, or at least 4 or 5 types off the top of my head, come in a version with that lock, no extras or alternative reservoirs needed. We wouldn't want the impression that "MM paradigm sets" means only one or two choices, would we? | Yeah, i mean those proprietary paradigm lock sets, it's just that... Proprietary is a **** difficult word to spell 
True, there's more than one or two choices. But as far as i know there's only MM sets that can be used with a paradigm pump unless getting those other reservoirs  So say if wanting to use Cleo or Inset with a Paradigm pump, things would get a bit more complicated.
__________________
22 years old, diagnosed T1D on october 14th 2004.
On MDI, Novorapid and Levemir, using the NP4
Currently back to pumping with my IR1200, April 2008.
Been using D-tron and Animas IR1200 but prefer the pen |
06-12-2008, 11:34 PM
| | Junior Member
I am a: Type 1.5 | | Join Date: Sep 2006 Location: Shanghai
Posts: 83
| | Thanks for everybody's response... and Frank, yes, I heard you... good support is very important for this life depending device. So the answer is quite straight forward that I can just buy from residing country. But what makes the decision so difficult are these:
Cost wise: home country sells $X while the country I am in sells $1.5X
Model wise: I get MM 722 from home country and MM 712 from residing country
Insurance wise: capped at USD 5000 for any pump related stuff per year (test strips, infusion set, pump and insulin inclued)
Future upgrades: Checked with residing country that it is impossible for them to upgrade pump purchased in other country (or did they say very difficult?)
Another option that I can think of is to get another old MM508 as backup(hopefully cheaper). However, the infusion set connection between MM508 and MM722 pumps are not interchangeable. Does that mean have to stockup a month supplies of infusion set for MM508 
__________________
Dx Jun'00
Recent A1c in Feb'08: 6.0%
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