Jump to content

Photo

Accu Chek Active Error E-5

- - - - -

This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1
Tushar

Tushar

    Junior Member

  • New Members
  • Pip
  • 2 posts
Hello,
I have got a Accu-Chek for my dad. He used it for couple of days now suddenly it started giving Error: E-5. I removed the lower cap and cleaned lens. it still did not work. I got a new box of strips however it still gives me the same error. Can anyone please help me fixing this error.

#2
patricia52

patricia52

    Senior Member

  • Seniors
  • 2,520 posts
Call the phone number on the back of the meter. They have great customer support.
Patricia


Today is the first day of the rest of my life.


Lantus
Apidra
Diet & Exercise
Most recent A1C 5.6

#3
Bountyman

Bountyman

    Banned

  • Banned
  • 5,687 posts
You might want to take advantage of Accu-Chek's[URL="https://www.accu-chek.com/us/glucose-meters/active.html"] FREE upgrade[/URL] to an Aviva. The Active is fairly outdated. There are posts here from as far back as [URL="http://www.diabetesforums.com/forum/diabetes/11792-accu-check-active-worst.html"]2006[/URL] that complain about E-5 errors with the Active. Probably why Accu-Chek offers a free upgrade.

#4
Tushar

Tushar

    Junior Member

  • New Members
  • Pip
  • 2 posts
thanx for the reply.... i will call the customer service.