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Accu Chek Active Error E-5

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#1
Tushar

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Hello,
I have got a Accu-Chek for my dad. He used it for couple of days now suddenly it started giving Error: E-5. I removed the lower cap and cleaned lens. it still did not work. I got a new box of strips however it still gives me the same error. Can anyone please help me fixing this error.

#2
patricia52

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Call the phone number on the back of the meter. They have great customer support.
Patricia


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#3
Bountyman

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You might want to take advantage of Accu-Chek's FREE upgrade to an Aviva. The Active is fairly outdated. There are posts here from as far back as 2006 that complain about E-5 errors with the Active. Probably why Accu-Chek offers a free upgrade.

#4
Tushar

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thanx for the reply.... i will call the customer service.




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